COVID-19

UPDATES

Dear Esteemed Guests,

At Anjum Hotel Makkah, the comfort, health and safety of our guests and employees is always our primary concern; and now more than ever, in light of the evolving COVID-19 situation, we would like to ensure you that the safety, security, comfort and well-being of our guests and staff is of paramount importance as always, without compromising the quality of your experience when you stay with us. 

PREVENTIVE MEASURES

Keeping you safe is our highest priority. At Anjum Hotel Makkah, we continue to monitor the evolving situation of COVID-19 closely and are following the direction, the latest information and protocols from WHO, Saudi Arabia and Makkah authorities along with leading health experts to maximize the effectiveness of our response, procedures and measurements.

We have taken precautionary measures to ensure our guests and employees wellbeing.  We have heightened our already safety and control practices around food handling, sanitization, disinfection and cleaning, plus specific measures based on the guidance of local health authorities.

In addition to our measures, we encourage you to learn more about what you can do to travel more safely. The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices. Saudi Arabia Ministry of Health and the Saudia Airlines provide a summary of the current measures to reduce the risk of imported cases along with updates on their response to the COVID-19 outbreak.

BOOKING POLICY

We also want to assure you that we understand the need for flexibility in planning travel during this time and want our guests to feel confident when booking. In this challenging period, Anjum Hotel Makkah is even more committed and our team is here for you, we are in this together. 

We understand that every one of our guests‘ condition might be different, thus our reservation agents are ready to help you with your situation. Please feel free to reach out to our agents at reservations@anjumhotels.com or 00966125100000 for a consultation.

For Group Bookings we will also work closely with you on a case by case basis to manage any changes or cancellations. For questions on terms and conditions of group contracts please contact Anjum Hotel Makkah sales and reservations team directly to discuss further.

If your booking was made via an online travel agent or other third-party travel professional, please contact your booking provider to make amendments.

BUSINESS AS USUAL

Anjum Hotel Makkah always commits to providing the best experience to all of our guests, and we always welcome all world travellers and diners alike to our hotel. If you are planning to travel soon, we ensure that you will still experience the same impeccable service that you can expect from Anjum Hotel Makkah.

We will provide continuous updates on the situation as necessary, in the meantime, we are at your disposal for further assistance with regard to your upcoming stay with us.

We thank you for your trust and loyalty. We recognize that these are challenging times and whenever you are ready to travel, our team looks forward to welcoming you.

Sincerely,
Anjum Hotel Makkah Management